Hotel, casino, and resort guests are guaranteed access to the facilities and activities they desire thanks to hospitality management. It is a field that is expanding as travel becomes more accessible and affordable. Understanding the job, the requirements for success, and the expected salary can help you decide if a career in the hospitality industry is a good fit for you.
A wide range of employment opportunities is available in the hotel industry. Many attractive jobs in spas, and hotels, restaurants are available for those with experience in hospitality management. You may make a more informed career decision if you are aware of the employment opportunities available to specialists in hospitality management. In this post, we define hotel management and provide readers with a list of 21 potential careers in the field.
What exactly is hospitality management?
The profession of hospitality management includes overseeing both the immediate and long-term operations of a leisure facility, such as a hotel, spa, resort, or dining establishment. Hotel managers have the option of specializing in particular fields, such as food service, security, or client relations. Several of these positions have comparable responsibilities, such as leading a group of hospitality workers and creating organizational strategies.
What is a degree in hospitality management?
A degree in hospitality management provides students with information about the hospitality sector as well as the expertise and other resources necessary to manage resorts, eateries, hotels, and other hospitality-related organizations. To become a hospitality manager, you must first have a degree in the field. For consideration for this position, many upscale companies demand that applicants hold a bachelor’s degree in hospitality administration. Many universities and institutions offer degrees in hospitality management, and some of these programs can even be accessible online.
Degrees in business management versus hospitality management
A degree in hospitality management offers thorough insights into the design and operation of businesses and organizations, similar to what a business management degree does. The appropriate management skills, like delegation and management, collaboration and communication, IT, analysis, critical analysis, and problem-solving, are taught to learners.
Nonetheless, the hospitality industry, which embodies customer service, is the focus of the Hospitality Management syllabus.
Why business owners should learn hospitality management
Entrepreneurs often start in hospitality management programs. The dual model of education, which combines theoretical and practical education in the field of hospitality management, provides aspiring business owners with a unique chance to develop both critical soft and hard skills.
Duties of hospitality management
The many responsibilities that hospitality managers have change depending on the business and the department. The primary duties of hospitality management are as follows:
- Consumer care
- Staff control
- Inventory control
- Risk evaluation
- Implementing health and safety regulations
- Creating marketing plans
A key component of hotel management is customer service. Managers in the hospitality industry make sure that all the amenities promised to customers are available. Managers in the hospitality industry respond to consumer complaints swiftly and firmly.
To guarantee that guests have a positive experience while visiting their company, hospitality managers make sure that various departments collaborate effectively. To ensure that the resort or hotel fulfills the needs and expectations of its guests, they oversee planning, ordering, inventory, and contractors. Management in the hospitality industry often makes adjustments to processes as necessary to boost effectiveness and cut costs.
The personnel is also under the control of hospitality. To satisfy their customers’ demands, they find, recruit, train, and manage qualified staff. Based on customer demand, employee skill levels, and financial constraints, hospitality management schedules employees, assigns work, and organizes departments.
Keeping costs within a predetermined budget is the goal of hospitality management. They monitor and report the expenses and revenue of the hotel, resort, or casino using their knowledge of accounting and finance. High-level hospitality executives collaborate with departmental management to identify their needs, potential revenue sources, and waste reduction strategies.
Customer safety is one of hospitality management’s top priorities. They employ risk assessment techniques to identify the potential issues, how to avoid them, and how to handle the scenario should it emerge. Employee disaster preparedness training, budget adjustments for large events, and customer support error correction procedures are all included in risk assessment.
Implementing health and safety regulations
Hospitality managers must maintain their businesses’ operations compliant with safety and health laws. They make sure that their employees are properly trained to handle food and drinks. Using contractors to address any fines, hotel managers work to prevent violations of the building and fire codes. The reputation of a resort or hotel, the satisfaction of its guests, and risk reduction depend on their adherence to health and safety requirements.
Creating marketing plans
The promotion of their business is another duty of hospitality managers. They plan marketing campaigns that include conventional advertising, special events, involvement in the community, and establishing connections with nearby convention centers and athletic events. These tactics are employed by hospitality management to entice consumers, show that they can satisfy a range of needs, and enhance the reputation of their business.
Hospitality managers’ obligations
Experience in the hospitality sector is required of hospitality managers. In restaurants, hotels, or resorts, they frequently work as cashiers, waiters, or bartenders. Through this encounter, they can better comprehend consumer wants and develop their customer service abilities. Several managers in the hospitality industry become employed through connections and promotions.
A bachelor’s degree in business management or hotel management may be required by some employers. You’ll have the resources you need to create risk evaluations, control spending, and boost productivity if you earn a bachelor’s degree. You may be able to concentrate on event management, hotel, or food and beverage services in certain programs. By obtaining credentials, you can additionally show that you are an authority in a specific area of hotel administration. Professional qualifications are not necessary, but they are quite helpful if you want to concentrate on a particular area of hospitality administration.
Skills in hospitality management
You require the following abilities to succeed in hospitality management:
- Communication: Hotel managers are required to speak well because they communicate with a wide range of individuals.
- Problem-solving: Hotel managers frequently have to handle grievances and get through several obstacles. They must be capable of speedy and inventive problem-solving.
- Decisiveness: Hospitality managers must be able to assess a situation swiftly and confidently and choose an appropriate course of action.
- Organization: Hotel managers should be able to deal with a diverse range of demands effectively. They must be able to plan timetables, organize files, and move seamlessly between activities.
- Computer proficiency: Hotel managers work with a range of applications and equipment.
- Emotional intelligence: Recognizing people’s expectations, knowing how to fulfill them, and knowing when to offer alternatives are key components of hospitality management.
- Teamwork skills: You collaborate with other departments, such as human resources, cleaning, and the kitchen, as a member of a wider team as a hospitality manager. You must be able to get along with people for the complete team to function effectively and efficiently. Acquiring this talent can help your particular establishment run more smoothly.
- Multitasking abilities: The hotel sector can be demanding, and managers there are frequently swamped with duties and projects. In this field, the ability to multitask is a useful talent to have. This calls for excellent time management, multitasking, and setting priorities for things more vital than others.
Degree in Hotel Management
Although secondary education is sufficient for some hospitality occupations, a degree in Hospitality Management is the most effective way to make the transition into the higher-paying category of hospitality management. You’ll get the following abilities with a bachelor’s degree in hospitality management:
- Critical analysis, problem-solving, and analysis
- Delegation and leadership
- Technology and hotel management equipment
A degree in hospitality management should ideally grant students professional skills and managerial knowledge, as well as cultural sensitivity, language proficiency, and practical job experience. This is unquestionably true at the esteemed EHL. The Bachelor of Science in Hotel Management program blends hands-on experience in the industry with management theory and practical business projects to provide you with all the knowledge you require to develop into a well-rounded expert. It also serves as the perfect launching pad for a Graduate Management Program or Master’s degree.
21 positions in hospitality management
If you want to work in hospitality management, explore these 21 opportunities:
1. A housekeeping manager
National average yearly wage: $29,927
A housekeeping supervisor’s main responsibilities include managing the housekeeping staff in a resort or hotel. The majority of housekeeping managers carry out tasks including recruiting and training new employees, allocating staff to keep clean and tidy particular rooms, buying supplies as needed, and so forth.
2. Pastry chef
National average yearly wage: $34,845
A pastry chef’s main responsibilities include preparing pastries for a restaurant or other establishment. A pastry chef’s regular responsibilities include meal planning, making a range of pastries, and creating cakes, pastries, and other desserts.
3. Event professional
National average yearly wage: $35,224
The main responsibilities of an event specialist are to supervise every component of an event. Event experts typically manage the venue’s schedule, supervise event planning and preparation, and communicate with stakeholders and outside vendors.
4. Wedding planner
National average yearly wage: $36,947
The main responsibilities of a wedding coordinator are to oversee all of the various components of a wedding. The majority of wedding planners handle duties including organizing with all of the vendors, handling the logistics on the big day, and giving advice and insight to the couple.
National average yearly wage: $38,236
The main responsibilities of a concierge are to assist visitors in organizing activities and events while they are on vacation. Many concierges are employed by resorts and hotels and take care of tasks like making restaurant reservations, organizing events, and arranging errands for visitors.
6. Human resources manager
National average yearly wage: $40,909
A human resources coordinator’s main duties include managing an organization’s staff and any personnel-related initiatives. This position’s typical responsibilities include assisting with hiring and recruitment, keeping track of personnel information, and providing training and opportunities for professional growth.
7. Spa supervisor
National average yearly wage: $43,640
The main responsibilities of a spa manager are to oversee every aspect of the spa. This typically entails duties including maintaining inventory, supervising all staff employees, and organizing services with visitors as necessary.
8. Sales manager
National average yearly wage: $44,737
The management of the sales team is the primary duty of a sales coordinator. These experts in hospitality management work primarily for resorts or hotels and carry out tasks including managing administrative tasks, supervising salesmen, and giving incentives to the sales force.
9. A recruiter
National average yearly wage: $47,580
A recruiter’s main responsibilities are to locate outstanding applicants for the company. Recruiters for the hospitality industry typically handle duties like advertising job openings, locating viable candidates, and collaborating with the recruitment team as necessary.
10. A restaurant supervisor
National average yearly wage: $47,871
A restaurant manager’s main responsibilities include controlling the way the restaurant is run. The majority of restaurant managers oversee tasks including keeping an inventory, putting in place efficient methods and procedures, and managing all restaurant staff.
11. Executive chef
National average yearly salary: $48,588
The primary responsibilities of a head chef in a restaurant are to oversee the kitchen. The majority of head chefs are responsible for tasks including creating the menu, managing and supervising the other kitchen personnel, and making sure the kitchen is equipped with the essential supplies.
12. Hotel supervisor
National average yearly salary: $48,592
The primary responsibilities of a hotel manager are to oversee all operations. The majority of the time, hotel managers are responsible for tasks including upholding the budget, hiring, developing, and managing staff, as well as creating long-term business goals.
13. Support professional
National average yearly salary: $50,245
A support specialist’s main duties include making sure their company satisfies client needs. Specialists in hospitality management support frequently handle customer inquiries, resolve client issues, and collaborate with other staff members as necessary.
14. General Manager
National average yearly salary: $53,046
The major responsibilities of a general manager are to keep business as usual in their company. Most general managers are responsible for managing the short- and long-term activities of the company, controlling the budget, and hiring, developing, and supervising staff.
15. Front desk supervisor
National average yearly salary: $60,758
The main responsibilities of a front desk manager are to supervise all procedures and activities at the front desk of a restaurant, hotel, or another hospitality facility. Maintaining cleanliness and organization at the front desk, training and managing front desk personnel, and allocating work shifts are typical duties for this position.
16. Account manager
National average yearly salary: $66,630
An account executive’s main responsibility is handling customer relations. Account executives typically carry out tasks like setting corporate objectives, managing team members who are involved in sales, and keeping loyal customer connections.
17. Operations supervisor
National average yearly salary: $69,346
The main responsibilities of an operations manager include controlling all business operations. Operations managers typically carry out tasks like inspiring and guiding all staff, assessing and enhancing corporate culture, and working with external and internal stakeholders to achieve goals.
18. Food and beverage supervisor
National average yearly salary: $71,236
The main responsibilities of a food and beverage manager are to oversee every facet of the food and beverage menu at their business. The majority of food and beverage managers are in charge of duties including creating the menu, making sure the workforce adheres to industry standards, and keeping track of the essential supplies.
19. Business analyst
National average yearly salary: $78,279
The main responsibilities of a business analyst are to find effective business strategies for organizations and to put them into action. Several business analysts in the hotel industry carry out tasks like developing a budget, managing organizational changes, and looking for ways to enhance the business.
20. The security director
National average yearly salary: $91,936
A security director is in charge of making sure that guests and property are secure while they are at an establishment. Training the security crew, keeping accurate records, and monitoring the area are all standard job responsibilities.
21. Sales Director
National average yearly salary: $107,859
The main responsibilities of a sales director are to oversee all business operations linked to sales. This position’s typical responsibilities include estimating future sales, overseeing the sales force, and, if necessary, reporting to external and internal stakeholders.
The annual compensation range for hospitality managers in the United States is from $14,000 to $108,000, or an average of $49,118. The amount paid for hospitality management depends on experience, the type of business you work for, and the department you are in charge of. A bachelor’s degree in hospitality management can increase your income potential. Often, larger resorts and hotels offer a wider range of pay than inns.
The pay for hospitality management varies by state as well. Higher living conditions in some areas will raise wages across a wide range of businesses. The requirement for hospitality managers will rise in several states due to rising tourism and corporate travel rates. The typical pay for hospitality managers in each state is listed below:
- Alabama: $44,507 annually
- Alaska: $48.701 annually
- Arizona: $50,001 annually
- Arkansas – $44,726 annually
- California: $60,000 annually
- Colorado: $48,192 annually
- Connecticut: $48,511 annually
- Delaware: $47,061 annually
- Florida: $12.18 an hour
- Georgia: $13.58 an hour
- Hawaii: $47,620 annually
- Idaho: $43,089 annually
- Illinois, $53,503 annually
- Indiana: $48,966 annually
- Iowa: $58,899 annually
- Kansas: $47.575 annually
- Ky.: $48,085 annually
- Louisiana: $49,000 annually
- Maine: $45,200 annually.
- New York: $56,706 annually
- Carolina: $46,005 annually
- North Dakota: $46,379 annually
- Ohio: $47,180 annually
- Oklahoma: $48,858 annually
- Oregon: $48 069 annually
- Pennsylvania: $50,000 annually
- Rhode Island: $47,000 annually
- Carolina: $46,158 annually
- South Dakota: $44,353 annually
- Tennessee: $55,886 annually
- Texas $48,685 annually
- Utah: $45,010 annually
- Vermont: $45,525 annually
- Virginia: $48,296 annually
- Washington: $50,000 annually
- West Virginia: $43,624 annually
- in Wisconsin, $48,870 annually
- Wyoming – $44,928 annually
- Maryland: $49,000 annually
- Massachusetts: $57,939 annually
- Michigan: $47,000 annually
- Minnesota, $54,500 annually
- Mississippi, $42,947 annually
- Missouri: $49,000 annually
- Montane: $43,306 annually
- North Dakota: $45,204 annually
- Nevada: $47,643 annually
- New Hampshire: $15.92 an hour
- New Jersey: $50,133 annually
- New Mexico: $47664 annually
For people that value customer service, have a knack for critical analysis, are driven for leadership, and want to work in a variety of settings, hospitality management is the obvious choice.
Frequently Asked Questions about hospitality management.
- What are the three categories of hospitality?
The hospitality sector is divided into four subsectors: food and drink, tourism and travel lodging, and recreation.
- Is a job in hospitality a worthwhile one?
A career in hospitality management is a great fit for those who like to travel, interact with a variety of people, and inject some daily excitement. Careers in the hospitality industry can allow for a great deal of travel flexibility.
- What are some examples of hospitality management?
Hotel chains, motels, resorts, and condominiums are the primary types of establishments where hospitality managers frequently operate. But, there are also hospitality managers employed in private jets, retail, food & beverage, and other industries.
- How much does hospitality pay?
In the USA, the average annual wage for the hotel industry is $35,100, or $16.88 per hour. Most skilled staff earn up to $74,999 annually, while entry-level roles start at $27,300.